The State of North Carolina has begun its "Safer-At-Home" Phase 2.5.
Governor Cooper has issued an executive order moving North Carolina into ‘Phase 2.5’ of easing restrictions, effective September 4th.
Playgrounds may open. Gyms may open with reduced capacity. Museums may open with reduced capacity. Movie theatres will remain closed. Face coverings are still required in public. More information can be found here (En Español).
Guilford County Schools will start the school year with remote learning through at least October 20th. For more information, click here.
More information to come.
Reduce the transmission of COVID-19
- Social distancing is critical to reduce the transmission of COVID-19. According to the CDC, social distancing means staying at least 6 feet from other people, not gathering in groups, and staying out of crowded places.
- Click here to learn the best way to clean your hands. Hand-washing is critical to reduce the transmission of COVID-19.
- For more information, visit the CDC’s site here.
What should you do if you have COVID-19 symptoms?
- The North Carolina Department of Health and Human Services has set up a Check Your Symptoms website to allow you to enter your symptoms and determine if you should get tested for COVID-19. If it is recommended, you will receive a link to a list of nearby testing sites via email or text. They have also set up a Find My Testing Place page. Simply type in your ZIP code and you will receive a list of nearby testing site locations
- COVID-19 symptoms are fever, cough, and shortness of breath.
- According to Wake Health, if your symptoms are mild, stay home and distance yourself from others. If your illness should worsen, call your primary care provider. If you do not have a primary care provider, you can call Wake Health’s hotline at 336-70-COVID to receive advice. Follow the advice provided by the health care provider.
- Emergency rooms at area hospitals are still open for medical reasons other than COVID-19. If you are experiencing life-threatening symptoms, please call 911 or go to your nearest emergency department. For non-emergency situations, consider using an urgent care provider.
- Wake Forest Baptist Health asks everyone to wear a mask at all times while visiting or working at one of their locations, including High Point Medical Center. They will provide a mask for those not wearing one. They are also conducting COVID-19 symptom screenings upon arrival.
Still Have Questions?
Send us an email and we will find out the information you need!
Know someone who needs a paper version of this site?
We're here to help.
Accessing Food / Grab-and-Go Sites for Children
There will be a “pop the trunk” food distribution event at Morehead Recreation Center (101 Price Street) on Saturday, September 19th, from 11am while supplies last.
Guilford County Schools are now continuing their summer feeding program through Dec. 31, 2020 at community sites and all school sites. As it has been since the schools closed, this program allows the school system to serve meals to all students without charge. School sites will offer meals from 11 a.m. to noon Monday through Friday. Meals will be delivered at community locations from 11 a.m. to 1 p.m. Monday through Friday. Click here for a list of community sites.
The Greater High Point Food Alliance has collected and updated all food-related resources. Click here for information about food assistance, grocery stores, local farms & farmer’s markets, and local restaurants for takeout & delivery, as well as volunteer and donation opportunities.
You can also text FOODNC to 877-877. The service is also available in Spanish by texting COMIDA to 877-877.
Nonpayment of Rent / Eviction
The Governor of North Carolina’s moratorium on evictions has ended. However, the order requires tenants be given a minimum of six months to pay outstanding rent. Click here for an FAQ of the executive order.
The Federal Housing Administration (FHA) has extended its foreclosure and extension moratorium through August 31, 2020, for homeowners with FHA-insured single-family mortgages and tenants in buildings with federally backed mortgages (Fannie Mae and Freddie Mac). Click here for more details.
Fannie Mae and Freddie Mac (the Enterprises) have created online multifamily property lookup tools to allow renters to find out if the multifamily property where they reside has an Enterprise-backed mortgage. Under the CARES Act, renters living in a property with an Enterprise-backed mortgage are covered by a temporary eviction moratorium.
Renters can also call the Fannie Mae Helpline at 877-542-9723, if Fannie Mae backs their building’s mortgage, or the Freddie Mac Helpline at 800-404-3097, if Freddie Mac backs their building’s mortgage.
The Governor of North Carolina’s executive order expired on July 29. Starting in August, the City of High Point will add past-due balances on new bills in equal increments over six months. Missed installment payments are subject to a service disconnection. The City’s normal disconnection policies apply for future delinquencies that occurred after the moratorium ended. The City can disconnect services on account that are past due for more than 14 days.
Piedmont Authority for Regional Transportation services operate from 5:45 am to 9:45 pm, Monday through Friday and from 7 am to 7 pm on Saturday.
Hi-tran is fare free but the hours have changed. Riders must wear a mask or face covering. Passengers who do not have one will be given a disposable mask. Hi-tran passengers will board and de-board using the rear door unless the ramp or kneeling feature is needed for accessibility. Hi-tran service will be reduced to hourly all day from 5:45 a.m. until 6:15 p.m. Click here for more information on High Point Public Transit System.
The City of High Point has re-opened all parks and basketballs courts. Golf courses, tennis courts, the marina, and greenway are also open.
The City of High Point is offering after-school camps for students in K-6 to explore different areas of interest. Details can be found here.
Click here for more information on closings and cancellations.
Emergency Financial Assistance
West End Ministries provides rent/mortgage and utilities assistance. By appointment only. Call (336) 884-1105.
Salvation Army of High Point provides rent/mortgage and utilities assistance. For more details, call (336) 881-5400.
Helping Hands provides utility assistance for City of High Point utilities only. You will need to bring your bill, identification, and proof of income. They are unable to return calls due to demand.
Ward Street Community Resources has very limited, emergency financial assistance available for rent and utilities. Call 336-888-6091 for more information.
Fraud & Scams Safety
Isolation from family and friends increases your risk of being frauded. Click here to see information about common COVID-19 scams and how to avoid them.
Domestic Violence Concerns
If you are in immediate danger, please call 911, or Family Service of the Piedmont’s 24 hour Crisis Hotline at (336) 273-7273.
The Family Justice Center has set up an online chat service, available Monday-Friday from 8:30 am to 4:30 pm. Click here to connect with a navigator. Walk-in hours at their office (505 E. Green Drive) are Monday-Friday from 8:30 am to 1 pm.
You can also call
High Point’s Family Justice Center
(Click here for COVID-19 Safety Planning Information)
(336) 641-SAFE (7233).
National Domestic Violence Hotline
Guilford County Schools will start the school year with remote learning through at least October 20th. For more information, click here. The Guilford Education Alliance hosted a virtual Q&A about the beginning of the school year. Over 130 questions were answered. Click here to see the video.
If you are looking for child care for children up to age 12, call the Child Care Hotline at 1-888-600-1685 to find options in the local community. The Hotline is open Monday through Friday, 8am to 5pm.
Guilford County Schools has delayed the start of practices for athletics and marching band. They have not determined a new date to start practices.
Tackle Advocacy and ILLUMII are supporting families with special education services children have for online learning. For more information, contact Annie Trent at firstname.lastname@example.org or call 336-317-6286.
Guilford County Schools is hosting meetings for parents, guardians and caregivers to get help with its online learning system, Canvas. The meetings in High Point are being held at Ferndale Middle. To sign up and see the scheduled dates, visit this page.
The High Point Public Library has set up free WiFi in their parking lot. You do not need a library card to access the WiFi. During regular hours, you can also WiFi print (15 pages maximum) per day at now charge. Call 336-883-3641 for details on printing.
Say Yes Guilford is offering free online tutoring for students in kindergarten through eighth grade. Tutors will be available for two hours of practice per week in math, reading, science, social studies and with homework. Sessions will be via Zoom. To register, sign-up here.
Bringing Out the Best, an early intervention program at UNC-G, is offering free consultations to parents for social-emotional and behavioral concerns for their children ages 5 and under. Click here for how to access this service.
Loneliness & Isolation
If you or someone you know is experiencing mental health issues, you can reach out to these organizations.
North Carolina Baptist Aging Ministry Hopeline
Hopeline-NC (Any age)
Disaster Distress Helpline
Senior Resources of Guilford, TeleCare
Eleanor Health has set up free online support groups for individuals who identify on the LGBTQI+ spectrum; who identify as Black, Indigenous and People of Color (BIPOC); individuals who are currently using opioids, alcohol, cigarettes and other drugs; individuals in recovery from substance use; and those who are the support system and loved ones of people with addiction. Click here for more information and to register.
Crisis Text Line has a 24/7 crisis hotline for teens. Text Hello to 741741 to access.
Mental Health Associates of the Triad has therapists available for counseling. Call 336-883-7480 to seek help.
The NC Department of Health and Human Services and the North Carolina Psychological Foundation have launched the Help4Healers line to connect front line workers (medical and non-medical), teachers, school personnel and their families for free, brief support with a licensed NC Therapist. Click here for more details.
Special Populations (Elderly and Disabled)
If you are a senior citizen or suffer from the heat and need a fan, contact Senior Resources of Guilford in High Point at (336) 884-6981.
Seniors’ Health Insurance Information Program of Guilford County has phone counseling available for seniors during the pandemic. They can also help with paying for medicines and understanding Medicare plans. Call Bob Boyd at 336-373-4816, Extension 253.
Senior Resources of Guilford has over 20 programs for older adults that help with food, referrals, transportation, insurance guidance, and more. Please call (336) 373-4816 for more information.
ARC of High Point supports people with intellectual and developmental disabilities by giving them the opportunity to choose and realize their goals. Please call (336) 883-0650 for more details.
Their program is available to all Triad residents in need of aid. They can:
- do home visits for the elderly (>65 age), disabled, or handicapped patients.
- provide household supplies to those unable to leave their home or have difficulty in obtaining.
- provide food to those unable to leave your home or having difficulty in obtaining.
- go to the pharmacy for those unable to go or has a pharmacy that does not deliver with the exception of controlled substances.
The Expanded Food and Nutrition Education Program at The North Carolina Cooperative Extension-Guilford County Center has created a number of videos on healthy eating and proper sanitation. Click here to view the videos.
Try this Sweet Potato Pancake recipe from the North Carolina Cooperative Extension.
Immigrants / Refugees
YWCA High Point Latino Family Center: El Pueblo is a community access program that provides outreach services, information, and referral services to Latinos in the greater High Point area. Primary referrals during COVID-19 are connecting clients to local resources for food, bill and rent assistance, health centers. Virtual programs are also being offered. Contact Maria Mayorga (email@example.com) for more information.
World Relief’s programs offer refugee resettlement, anti-human trafficking, employment services, health and wellness, and immigration legal services. Call 336-887-9007 for more information.
Faith Action International House provides assistance to recent immigrants. Services include legal services and ID cards for those that do not have access to Government-issued forms of ID. Call 336-379-0037 for details.
You're not alone.
Electronic Benefits / Cash Assistance
North Carolina has eased benefit restrictions and also expanded benefits. Click here for details on households with persons having class H or I offenses becoming temporarily eligible for EBT benefits.
Work First Cash Assistance terminations have been suspended. Click here for details.
Food Stamps recipients and Medicaid recipients should call 336-641-4664 if they have questions about their benefits.
Driver License/Vehicle Registration
Expiration dates for driver licenses and vehicle registrations have been given a one-time five-month extension to renew. This applies to those whose credentials expire between March 1 and August 1. Any fines and fees for expired credentials has been temporarily waived.
Call 2-1-1 or 888-892-1162 or Text COVID to 898211 to find out about food access, shelter, child care, and more. You can also go to the North Carolina Department of Health and Human Services here.
Getting Your Coronavirus Impact Payment
Click here for information on economic impact payments.
The IRS has extended its deadline to September 30th for people without children and who also did to file a tax return in 2019 or 2019 to show they qualify for Coronavirus-related stimulus payments. Click here to enter information on the Non-Filer Tool.
No action is required for anyone that normally does not file a tax return who receives social security, disability, SSI or railroad retirement.
Still Have Questions?
Send us an email and we will find out the information you need!
High Point Resources
Do you or someone you know need a paper version of this site?
Last updated September 17, 2020