High Point Community Resources

The State of North Carolina has begun Phase 3.

Governor Cooper has issued Executive Order 180 that is in effect until at least December 11th. This order mandates increased mask usage in the following ways. Masks must be worn:

  •  Indoors when in the presence of anyone not a member of the household.
  • Outdoors when unable to maintain 6 feet distance from non-household members.
  • Indoors at all workplaces, including retail businesses, regardless of how far apart you are working.
  • At restaurants when not actively eating or drinking.
  • When exercising at indoor fitness facilities.
  • When riding public transportation, taxis, ride-sharing vehicles, or riding with non-household members.

 Law enforcement can enforce these mask mandates against individuals and businesses. The penalty for violating the new mask mandate is a Class 2 misdemeanor that could result in a fine of up to $1,000 or active punishment.

More information can be found in the FAQ.

On November 10th, Governor Cooper reduced the limits on indoor gatherings to 10 people, beginning on Friday, November 13th, through December 4th. This order does not change the reduced capacities for certain businesses as described in ‘Phase 3’. Other measures in ‘Phase 3’ have also been extended through December 4th.

Movie theatres may open with reduced capacity. Meeting spaces may host meetings and receptions with reduced capacity. Face coverings are still required in public. More information can be found here.

Guilford County Schools has announced that 1st and 2nd grade students return to school on Thursday, November 12th as well as more pre-K and kindergarten students and special-needs students in self-contained classrooms. School would be full-day for these students. Students in grades three through twelve will return in January. More details can be found here.

COVID-19 Testing

NC Department of Health and Human Services has a COVID-19 test site finder available here. Please check with the site listed or your health provider before going for testing.

Mask and Sanitizer Giveaways

Guilford County’s Social Services division is distributing reusable cloth face coverings and hand sanitizer at various locations in High Point. These locations include New Beginnings Church at 215 Fourth St., Macedonia Family Center at 401 Lake Ave., Calvary Baptist Church at 808 Hilltop St., and Allen Jay Recreation Center at 1073 E. Springfield Road. More information can be at found here.

Reduce the transmission of COVID-19

What should you do if you have COVID-19 symptoms?

  • The North Carolina Department of Health and Human Services has set up a Check Your Symptoms website to allow you to enter your symptoms and determine if you should get tested for COVID-19. If it is recommended, you will receive a link to a list of nearby testing sites via email or text.  They have also set up a Find My Testing Place page. Simply type in your ZIP code and you will receive a list of nearby testing site locations
  • COVID-19 symptoms are fever, cough, and shortness of breath.
  • According to Wake Health, if your symptoms are mild, stay home and distance yourself from others. If your illness should worsen, call your primary care provider. If you do not have a primary care provider, you can call Wake Health’s hotline at 336-70-COVID to receive advice. Follow the advice provided by the health care provider.
  • Emergency rooms at area hospitals are still open for medical reasons other than COVID-19. If you are experiencing life-threatening symptoms, please call 911 or go to your nearest emergency department. For non-emergency situations, consider using an urgent care provider.
  • Wake Forest Baptist Health asks everyone to wear a mask at all times while visiting or working at one of their locations, including High Point Medical Center. They will provide a mask for those not wearing one. They are also conducting COVID-19 symptom screenings upon arrival.




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Local Resources

Accessing Food / Grab-and-Go Sites for Children

Guilford County Schools are now continuing their summer feeding program through Dec. 31, 2020 at community sites and all school sites. As it has been since the schools closed, this program allows the school system to serve meals to all students without charge. School sites will offer meals from 11 a.m. to noon Monday through Friday. Meals will be delivered at community locations from 11 a.m. to 1 p.m. Monday through Friday. Click here for a list of community sites.

The Greater High Point Food Alliance has collected and updated all food-related resources. Click here for information about food assistance, grocery stores, local farms & farmer’s markets, and local restaurants for takeout & delivery, as well as volunteer and donation opportunities.

You can also text FOODNC to 877-877. The service is also available in Spanish by texting COMIDA to 877-877.

Nonpayment of Rent / Eviction

On October 28th, Governor Cooper issued Executive Order No. 171 that enforces the Centers for Disease Control and Prevention’s nationwide eviction moratorium, beginning on Friday, October 30th, at 5pm and ending on December 31, 2020. The order requires that landlords, if they take an action to evict, provide tenants with a sworn statement they can fill out and provide to the court. Landlords cannot legally file a writ of possession for the rental property if they are provided with the tenant’s sworn statement. More information can be found here.

The City of High Point is offering one-time mortgage and rent assistance for low-income households of up to $1,000. Housing Consultants Group is administering the program. For more information, visit their website, http://www.housingconsultantsgroup.org, or call 336-850-4040.

Fannie Mae and Freddie Mac (the Enterprises) have created online multifamily property lookup tools to allow renters to find out if the multifamily property where they reside has an Enterprise-backed mortgage. Under the CARES Act, renters living in a property with an Enterprise-backed mortgage are covered by a temporary eviction moratorium.

Fannie Mae’s Multifamily Loan Lookup Tool is here. Freddie Mac’s Multifamily Loan Lookup Tool is here.

Renters can also call the Fannie Mae Helpline at 877-542-9723, if Fannie Mae backs their building’s mortgage, or the Freddie Mac Helpline at 800-404-3097, if Freddie Mac backs their building’s mortgage.


The Governor of North Carolina’s executive order expired on July 29. Starting in August, the City of High Point will add past-due balances on new bills in equal increments over six months. Missed installment payments are subject to a service disconnection. The City’s normal disconnection policies apply for future delinquencies that occurred after the moratorium ended. The City can disconnect services on account that are past due for more than 14 days.

Public Transit

Piedmont Authority for Regional Transportation services operate from 5:45 am to 9:45 pm, Monday through Friday and from 7 am to 7 pm on Saturday.

Hi-tran is fare free but the hours have changed. Riders must wear a mask or face covering. Passengers who do not have one will be given a disposable mask. Hi-tran passengers will board and de-board using the rear door unless the ramp or kneeling feature is needed for accessibility. Hi-tran service will be reduced to hourly all day from 5:45 a.m. until 6:15 p.m. Click here for more information on High Point Public Transit System.


The NC Works office is now open. Call 336-882-4141 for more information. 

Business Support

Business High Point has up-to-date details on support for businesses due to COVID-19. Click here for details.

High Point Economic Development Corporation has placed a list of COVID-19 resources for businesses on its website. The compilation can be found here.

Guilford County COVID-19

See how the coronavirus is trending across time in Guilford County by clicking here for The Weather Channel’s tracker.

City Parks

The City of High Point has re-opened all parks and basketballs courts. Golf courses, tennis courts, the marina, and greenway are also open.

The City of High Point is offering after-school camps for students in K-6 to explore different areas of interest. Details can be found here.

Click here for more information on closings and cancellations.

Emergency Financial Assistance

The City of High Point is offering one-time mortgage and rent assistance for low-income households of up to $1,000. Housing Consultants Group is administering the program. For more information, visit their website, http://www.housingconsultantsgroup.org, or call 336-850-4040.

The Welfare Reform Liaison Project has an emergency assistance application on their website here. They can also be reached at 336-691-5780.

Open Door Ministries provides rent and utilities assistance. Interviews by phone only. For more information, call (336) 885-0191.

West End Ministries provides rent/mortgage and utilities assistance. By appointment only. Call (336) 884-1105.

Salvation Army of High Point provides rent/mortgage and utilities assistance. For more details, call (336) 881-5400.

Helping Hands provides utility assistance for City of High Point utilities only. You will need to bring your bill, identification, and proof of income. They are unable to return calls due to demand.

Ward Street Community Resources has very limited, emergency financial assistance available for rent and utilities. Call 336-888-6091 for more information.

Fraud & Scams Safety

Isolation from family and friends increases your risk of being frauded. Click here to see information about common COVID-19 scams and how to avoid them.

Domestic Violence Concerns

If you are in immediate danger, please call 911, or Family Service of the Piedmont’s 24 hour Crisis Hotline at (336) 273-7273.

The Family Justice Center has set up an online chat service, available Monday-Friday from 8:30 am to 4:30 pm. Click here to connect with a navigator. Walk-in hours at their office (505 E. Green Drive) are Monday-Friday from 8:30 am to 1 pm.

You can also call
High Point’s Family Justice Center
(Click here for COVID-19 Safety Planning Information)
(336) 641-SAFE (7233).
National Domestic Violence Hotline

Educational Resources

If you are looking for child care for children up to age 12, call the Child Care Hotline at 1-888-600-1685 to find options in the local community. The Hotline is open Monday through Friday, 8am to 5pm.

Tackle Advocacy and ILLUMII are supporting families with special education services children have for online learning. For more information, contact Annie Trent at annieb@tackleadvocacy.com or call 336-317-6286.

Click here for Guilford County Schools‘ up-to-date information on Canvas and WiFi hotspots.

The High Point Public Library has set up free WiFi in their parking lot. You do not need a library card to access the WiFi. During regular hours, you can also WiFi print (15 pages maximum) per day at now charge. Call 336-883-3641 for details on printing.

Guilford County Schools has set up WiFi hotspots at school parking lots. Click here for the list.

Say Yes Guilford is offering free online tutoring for students in kindergarten through eighth grade. Tutors will be available for two hours of practice per week in math, reading, science, social studies and with homework. Sessions will be via Zoom. To register, sign-up here.

Bringing Out the Best, an early intervention program at UNC-G, is offering free  consultations to parents for social-emotional and behavioral concerns for their children ages 5 and under. Click here for how to access this service.

Click here and here for some fun educational worksheets for your children.

Click here for YouTube math lessons from High Point University.

Loneliness & Isolation

If you or someone you know is experiencing mental health issues, you can reach out to these organizations.

North Carolina Baptist Aging Ministry Hopeline
(65+) 1-866-578-HOPE

Hopeline-NC (Any age)

Disaster Distress Helpline

Senior Resources of Guilford, TeleCare

Mental Health

Eleanor Health has set up free online support groups for individuals who identify on the LGBTQI+ spectrum; who identify as Black, Indigenous and People of Color (BIPOC); individuals who are currently using opioids, alcohol, cigarettes and other drugs; individuals in recovery from substance use; and those who are the support system and loved ones of people with addiction. Click here for more information and to register.

Crisis Text Line has a 24/7 crisis hotline for teens. Text Hello to 741741 to access.

Mental Health Associates of the Triad has therapists available for counseling. Call 336-883-7480 to seek help.

The NC Department of Health and Human Services and the North Carolina Psychological Foundation have launched the Help4Healers line to connect front line workers (medical and non-medical), teachers, school personnel and their families for free, brief support with a licensed NC Therapist. Click here for more details.

Special Populations (Elderly and Disabled)

Seniors’ Health Insurance Information Program of Guilford County has phone counseling available for seniors during the pandemic. They can also help with paying for medicines and understanding Medicare plans. Call Bob Boyd at 336-373-4816, Extension 253.

Senior Resources of Guilford has over 20 programs for older adults that help with food, referrals, transportation, insurance guidance, and more. Please call (336) 373-4816 for more information.

ARC of High Point supports people with intellectual and developmental disabilities by giving them the opportunity to choose and realize their goals. Please call (336) 883-0650 for more details.

Horizon Cares
(336) 355-6559
Their program is available to all Triad residents in need of aid. They can:

  • do home visits for the elderly (>65 age), disabled, or handicapped patients.
  • provide household supplies to those unable to leave their home or have difficulty in obtaining.
  • provide food to those unable to leave your home or having difficulty in obtaining.
  • go to the pharmacy for those unable to go or has a pharmacy that does not deliver with the exception of controlled substances.


The Expanded Food and Nutrition Education Program at The North Carolina Cooperative Extension-Guilford County Center has created a number of videos on healthy eating and proper sanitation. Click here to view the videos.

Try this Sweet Potato Pancake recipe from the North Carolina Cooperative Extension.

Immigrants / Refugees

YWCA High Point Latino Family Center: El Pueblo is a community access program that provides outreach services, information, and referral services to Latinos in the greater High Point area.  Primary referrals during COVID-19 are connecting clients to local resources for food, bill and rent assistance, health centers.  Virtual programs are also being offered. Contact Maria Mayorga (mmayorga@ywcahp.com) for more information.

World Relief’s programs offer refugee resettlement, anti-human trafficking, employment services, health and wellness, and immigration legal services. Call 336-887-9007 for more information.

Faith Action International House provides assistance to recent immigrants. Services include legal services and ID cards for those that do not have access to Government-issued forms of ID. Call 336-379-0037 for details.

You're not alone.

State Resources


Information on filing for unemployment can be found here. Beginning August 23rd, weekly certifications must now be made online only. Click here for more details.

Click here for tips on filing for unemployment. The Greensboro News and Record has a good FAQ about unemployment benefits here.

Electronic Benefits / Cash Assistance

North Carolina has eased benefit restrictions and also expanded benefits. Click here for details on households with persons having class H or I offenses becoming temporarily eligible for EBT benefits.

Work First Cash Assistance terminations have been suspended. Click here for details.

Food Stamps recipients and Medicaid recipients should call 336-641-4664 if they have questions about their benefits.


Call NC Housing Search at 1-877-428-8844.

Driver License/Vehicle Registration

Expiration dates for driver licenses and vehicle registrations have been given a one-time five-month extension to renew. This applies to those whose credentials expire between March 1 and August 1. Any fines and fees for expired credentials has been temporarily waived.

COVID-19 Info

Call 2-1-1 or 888-892-1162 or Text COVID to 898211 to find out about food access, shelter, child care, and more. You can also go to the North Carolina Department of Health and Human Services here.

Federal Resources

Getting Your Coronavirus Impact Payment

Click here for information on economic impact payments.

COVID-19 Info

Click here for the CDC’s up-to-date information concerning COVID-19. 


Click here for a brief summary of the CARES Act.

Still Have Questions?

Send us an email and we will find out the information you need! 

High Point Resources


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Last updated November 25, 2020

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