High Point Community Resources

The State of North Carolina has issued a “Safer-At-Home” Phase 2 Order.

Governor Cooper has issued North Carolina’s “Safer-a- Home” order that moves that state to “Phase Two”, easing more restrictions put in place to address COVID-19. In additional to retail stores being open, restaurants, personal care businesses, pools, and day camps can open with limited capacity and certain restrictions. Entertainment venues and gyms will remain closed. Gatherings of more than 10 people inside are generally still prohibited. More information can be found in the link below.

Governor Cooper has ordered that public schools will remain closed for the rest of the school year.

Free COVID-19 Testing

  • Harris Teeter has established a free COVID-19 drive-through testing site for qualified individuals at the City’s parking deck at 120 W. Commerce Ave. Testing will be done by appoint on Fridays, Saturdays, and Mondays from 10am to 4pm through May 30. To see if you qualify and to schedule an appoint, click here.

Reduce the transmission of COVID-19

What should you do if you have COVID-19 symptoms?

  • COVID-19 symptoms: fever, cough, shortness of breath.
  • According to Wake Health, if your symptoms are mild, stay home and distance yourself from others. If your illness should worsen, call your primary care provider. If you do not have a primary care provider, you can call Wake Health’s hotline at 336-70-COVID to receive advice. Follow the advice provided by the health care provider.
  • Emergency rooms at area hospitals are still open for medical reasons other than COVID-19. If you are experiencing life-threatening symptoms, please call 911 or go to your nearest emergency department. For non-emergency situations, consider using an urgent care provider.
  • Wake Forest Baptist Health asks everyone to wear a mask at all times while visiting or working at one of their locations, including High Point Medical Center. They will provide a mask for those not wearing one. They are also conducting COVID-19 symptom screenings upon arrival.

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Federal

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Local Resources

Accessing Food / Grab-and-Go Sites for Children

The Greater High Point Food Alliance has collected and updated all food-related resources. Click here for information about food assistance, grocery stores, local farms & farmer’s markets, and local restaurants for takeout & delivery, as well as volunteer and donation opportunities.
You can also text FOODNC to 877-877. The service is also available in Spanish by texting COMIDA to 877-877.

The Iglesia Ni Cristo (Church of Christ) will have a free food Grocery Grab-N-Go drive-thru event on Friday, May 29th, from Noon to 2pm. The church is located at 1934 Eastchester Drive. The first 500 residents to arrive will be helped.

Nonpayment of Rent / Eviction

N.C. Supreme Court Chief Justice Cheri Beasley suspended court actions including filings in civil cases through June 1. Guilford County deputies won’t be serving any existing or new eviction orders through May 28. Click here for a summary of information concerning nonpayment of rent and potential eviction.

Fannie Mae and Freddie Mac (the Enterprises) have created online multifamily property lookup tools to allow renters to find out if the multifamily property where they reside has an Enterprise-backed mortgage. Under the CARES Act, renters living in a property with an Enterprise-backed mortgage are covered by a temporary eviction moratorium.

Fannie Mae’s Multifamily Loan Lookup Tool is here. Freddie Mac’s Multifamily Loan Lookup Tool is here.

Renters can also call the Fannie Mae Helpline at 877-542-9723, if Fannie Mae backs their building’s mortgage, or the Freddie Mac Helpline at 800-404-3097, if Freddie Mac backs their building’s mortgage.

Utilities

Click here for a summary of information concerning nonpayment of utilities. The Governor’s March 31st Executive Order requires that utilities give customers at least six months to pay outstanding balances without adding interest fees. The City of High Point’s notices about possible disconnection of service for nonpayment and late fees can be disregarded during the COVID-19 crisis.

City Parks

The City of High Point has closed all parks and basketballs courts. Golf courses, tennis courts, the marina, and greenway are still open. Click here for more information on closings and cancellations.

Public Transit

Hi-tran is fare free but the hours have changed. Beginning May 11, riders must wear a mask or face covering. Passengers who do not have one will be given a disposable mask. Hi-tran passengers will board and de-board using the rear door unless the ramp or kneeling feature is needed for accessibility. Hi-tran service will be reduced to hourly all day from 5:45 a.m. until 6:15 p.m. Click here for more information on High Point Public Transit System.

Employment

NC Works has set up a COVID-19 Jobs Information Hub. Visit the page here. They can also be reached at (336) 882-4141.

Business Support

Business High Point has up-to-date details on support for businesses due to COVID-19. Click here for details.

Guilford County COVID-19

See how the coronavirus is trending across time in Guilford County by clicking here for The Weather Channel’s tracker.

Emergency Financial Assistance

The Welfare Reform Liaison Project has an emergency assistance application on their website here. They can also be reached at 336-691-5780.

Open Door Ministries provides rent and utilities assistance. Interviews by phone only. For more information, call (336) 885-0191.

West End Ministries provides rent/mortgage and utilities assistance. By appointment only. Call (336) 884-1105.

Salvation Army of High Point provides rent/mortgage and utilities assistance. For more details, call (336) 881-5400.

Helping Hands provides utility assistance for City of High Point utilities only. You will need to bring your bill, identification, and proof of income. They are unable to return calls due to demand.

Ward Street Community Resources has very limited, emergency financial assistance available for rent and utilities. Call 336-888-6091 for more information.

Fraud & Scams Safety

Isolation from family and friends increases your risk of being frauded. Click here to see information about common COVID-19 scams and how to avoid them.

Domestic Violence Concerns

If you are in immediate danger, please call 911, or Family Service of the Piedmont’s 24 hour Crisis Hotline at (336) 273-7273.

The Family Justice Center has set up an online chat service, available Monday-Friday from 8:30 am to 4:30 pm. Click here to connect with a navigator. Walk-in hours at their office (505 E. Green Drive) are Monday-Friday from 8:30 am to 1 pm.

You can also call
High Point’s Family Justice Center
(Click here for COVID-19 Safety Planning Information)
(336) 641-SAFE (7233).
or
National Domestic Violence Hotline
1-800-799-7233
https://nccadv.org/get-help.

Filing Your Taxes

You can file your taxes for free online at www.highpointnc.gov/freefile. The City’s Community Development department has tax volunteers available to assist you by phone or email. Find information on how to contact someone on the website.

Educational Resources

NC K-12 public schools will remain closed for the remainder of the school year. Click here for more information on schools.

Click here for Guilford County Schools‘ up-to-date information on Canvas and WiFi hotspots.

Bringing Out the Best, an early intervention program at UNC-G, is offering free  consultations to parents for social-emotional and behavioral concerns for their children ages 5 and under. Click here for how to access this service. 

Click here and here for some fun educational worksheets for your children.

Click here for YouTube math lessons from High Point University.

Getting WiFi

Charter is offering free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription. Call 1-844-488-8395 to enroll. Installation fees are waived for new student households.

Loneliness & Isolation

If you or someone you know is experiencing mental health issues, you can reach out to these organizations.

North Carolina Baptist Aging Ministry Hopeline
(65+) 1-866-578-HOPE

Hopeline-NC (Any age)
1-877-235-4525

Disaster Distress Helpline
1-800-985-5590

Senior Resources of Guilford, TeleCare
336-333-6981

Mental Health

Crisis Text Line has a 24/7 crisis hotline for teens. Text Hello to 741741 to access.

Mental Health Associates of the Triad has therapists available for counseling. Call 336-883-7480 to seek help.

The NC Department of Health and Human Services and the North Carolina Psychological Foundation have launched the Help4Healers line to connect front line workers (medical and non-medical) for free, brief support with a licensed NC Therapist. Click here for more details.

Special Populations (Elderly and Disabled)

Senior Resources of Guilford has over 20 programs for older adults that help with food, referrals, transportation, insurance guidance, and more. Please call (336) 373-4816 for more information.

ARC of High Point supports people with intellectual and developmental disabilities by giving them the opportunity to choose and realize their goals. Please call (336) 883-0650 for more details.

Horizon Cares
(336) 355-6559
Their program is available to all Triad residents in need of aid. They can:

  • do home visits for the elderly (>65 age), disabled, or handicapped patients.
  • provide household supplies to those unable to leave their home or have difficulty in obtaining.
  • provide food to those unable to leave your home or having difficulty in obtaining.
  • go to the pharmacy for those unable to go or has a pharmacy that does not deliver with the exception of controlled substances.

Nutrition

The Expanded Food and Nutrition Education Program at The North Carolina Cooperative Extension-Guilford County Center has created a number of videos on healthy eating and proper sanitation. Click here to view the videos.

Immigrants / Refugees

YWCA High Point Latino Family Center: El Pueblo is a community access program that provides outreach services, information, and referral services to Latinos in the greater High Point area.  Primary referrals during COVID-19 are connecting clients to local resources for food, bill and rent assistance, health centers.  Virtual programs are also being offered. Contact Maria Mayorga ([email protected]) for more information.

World Relief’s programs offer refugee resettlement, anti-human trafficking, employment services, health and wellness, and immigration legal services. Call 336-887-9007 for more information.

Faith Action International House provides assistance to recent immigrants. Services include legal services and ID cards for those that do not have access to Government-issued forms of ID. Call 336-379-0037 for details.

State Resources

Unemployment

The State of North Carolina’s Division of Employment Security has extended its phone hours. This extension also includes Saturday (8 am to 5 pm) and Sunday (noon to 5 pm – Pandemic Unemployment Assistance only). Click here for tips on filing for unemployment.

Pandemic Emergency Unemployment Compensation (PEUC) is now available for those whose state unemployment benefits have expired. PEUC is available even if the reason for unemployment is not related to COVID-19. A claim for PEUC must be made to receive these benefits. They are not automatically received after exhausting regular state unemployment insurance. Click here for more details on how to make a PEUC claim.

Self-employed and independent contractors who are not eligible for state unemployment benefits can now apply through the state of North Carolina for Pandemic Unemployment Assistance (PUA) that will pay up to $600 a week for four months. The phone number to call, which is different than for state benefits, is 866-847-7209. Click here for details.

Electronic Benefits / Cash Assistance

North Carolina has eased benefit restrictions and also expanded benefits. Click here for details on households with persons having class H or I offenses becoming temporarily eligible for EBT benefits.

Work First Cash Assistance terminations have been suspended. Click here for details.

Pandemic Electronic Benefits Transfer (P-EBT) are available and will provide additional EBT benefits to families with students who are receiving free and reduced lunch. Families don’t need to apply. They will receive an additional benefit on their existing EBT card. P-EBT eligible families not already enrolled in Food and Nutrition Services will be mailed a new EBT card in the next few weeks. More details can be found here.

Housing

Call NC Housing Search at 1-877-428-8844.

Driver License/Vehicle Registration

Expiration dates for driver licenses and vehicle registrations have been given a one-time five-month extension to renew. This applies to those whose credentials expire between March 1 and August 1. Any fines and fees for expired credentials has been temporarily waived.

Amtrak

The NC Department of Transporation has suspended Amtrack’s Piedmont train service between Raleigh and Charlotte. Those wishing to travel between Raleigh and Charlotte, we will need to book trips on the Carolinian trains 79 and 80.

COVID-19 Info

Call 2-1-1 or 888-892-1162 or Text COVID to 898211 to find out about food access, shelter, child care, and more. You can also go to the North Carolina Department of Health and Human Services here.

Federal Resources

Getting Your Coronavirus Impact Payment

Click here for information on economic impact payments.

If you do not file a tax return (no taxable income) and you DO NOT receive social security retirement or disability, you must submit a simple tax return online with the IRS here.

No action is required for anyone that normally does not file a tax return who receives social security, disability, SSI or railroad retirement.

COVID-19 Info

Click here for the CDC’s up-to-date information concerning COVID-19. 

CARES Act

Click here for a brief summary of the CARES Act.

Still Have Questions?

Send us an email and we will find out the information you need! 

High Point Resources

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Last updated May 28, 2020

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